Return & Refund Policy
Returns:
- We accept returns within 7 days from the date of purchase for products that are unused, unopened, and in their original packaging.
- To initiate a return, please contact our customer support team with your order details.
Refund:
- Once we will receive the return products, after inspection if all according to return conditions, refund will be initiated within 7 days and you will get refund amount within 15-20 days.
To check status of refund you can contact our customer support team with your order details.
Exceptions:
Customised or personalized items are not eligible for returns unless there is a manufacturing defect or damage during shipping.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Delivery Terms:
Shipping Time:
- Standard shipping orders are processed and shipped within 10-15 business days.
- Delivery times may vary based on the shipping method selected and the destination.
- Once order is shipped standard delivery time is min 7 to max 15 days.
Shipping Rates:
- Shipping rates are calculated at checkout based on the weight and destination of the order
Delivery Tracking:
- Once your order is shipped, you will receive a tracking number to track the delivery status of your package.
Delivery Issues:
- In case of delayed or lost shipments, please contact our customer support team for assistance.
Note: This return & refund policy and delivery terms are subject to change without prior notice.
Please review this page regularly for any updates..
Copyright © 2023 OOB Smarthome India Pvt. Ltd. All rights reserved.